Frequently asked questions

Send the service needed, property postcode and a plain-language description. Safe photos, approximate measurements and access notes help Ellis review the request.

No. Describe what you observe. Ellis can help route the request, but the final service and suitable provider must be confirmed.

Depending on the confirmed service and postcode, work may be delivered by an Ellis team or a vetted service partner. Confirm the attending provider before the booking proceeds.

It means a partner reviewed under the Ellis process. The exact review criteria are pending publication evidence, so customers should confirm the attending entity and any job-specific credentials.

Check the written scope, relevant experience, provider identity, required credentials, proposed timing and how questions or variations will be handled.

No. Ellis first reviews the service and postcode, then confirms serviceability and the next step.

Include the desired outcome, current condition, location, quantities, approximate dimensions, materials if known, safe photos and access constraints.

No instant-price promise is made. The job may need clarification or inspection before pricing can be confirmed.

Check the scope, labour and materials, inclusions, exclusions, GST treatment where applicable, timing assumptions, payment terms and variation process.

The terms can have different implications. Ask the provider to label the document clearly and explain which conditions could change the amount.

Not always. Measurements, access, concealed conditions, safety concerns or regulated work may require an on-site assessment.

Ask for the reason, revised scope, price and timing impact in writing before authorising a variation, unless an agreed safety action is required.

Requirements vary by task and state or territory. Electrical, plumbing, gas, structural and other work may be regulated; check the relevant official authority.

No. An ABN identifies a business for tax and registration purposes; it does not replace a task-specific trade licence check.

The attending Ellis team or service partner should be identified as part of booking confirmation. Ask if this is not clear.

Use the official register for the state or territory and confirm the name, number, status, class and scope match the provider and work.

No blanket claim is published. Confirm the credentials and insurance relevant to the attending provider and exact scope before work starts.

Pause the affected work and confirm that the revised scope will be completed by an appropriately authorised provider, with required documentation.

Ellis reviews requests across its stated operating markets, but actual coverage depends on the service and postcode. Serviceability is manually confirmed.

No. A city page is a general entry point, not a guarantee that every service is available in every postcode.

The postcode helps Ellis assess local coverage and identify a potentially suitable internal team or vetted service partner.

Yes. Capability, licences, equipment, job size and provider availability can differ even at the same address.

No general response-time promise is published. Use emergency services or utilities for immediate danger and ask Ellis to confirm any available service window.

Ellis should give a clear status or request more detail. For regulated or urgent needs, use an appropriate official or emergency channel.

Ellis reviews the service, postcode and job details, asks for clarification if needed, and manually confirms whether a suitable delivery option is available.

Ellis is presented as one managed intake point. Work may be delivered by Ellis teams or vetted service partners rather than through an open bidding directory.

The attending business or provider should be identified before the booking proceeds, along with the agreed scope and next step.

No verified standard response time is published in this content pack. Timing must be confirmed for each request.

No. Pricing, availability and work outcomes depend on the confirmed scope and provider terms. Review written details before proceeding.

Ellis uses the requested service, postcode and scope details for manual review. The process may route the job to an internal team or vetted service partner.

Yes, but each property and scope should be recorded separately so serviceability, access, provider and approval details remain clear.

Provide the authorised contact, permitted window, key or concierge process, parking, alarms, pets and relevant site rules.

Contact arrangements must be agreed for the specific request, with only the information needed for access and service delivery shared.

State the approval pathway and limit in the brief. Any variation should be documented and authorised by the nominated person before extra work proceeds.

Agree on completion notes, relevant photos, invoices and any required compliance documents before the job starts.

No portfolio-wide coverage or response standard should be assumed. Any service level, invoicing or coverage arrangement must be separately agreed and verified.